At wso188, your privacy is a first-class concern. This Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and the rights you hold as a user of our platform.
wso188 is committed to safeguarding the personal information of every user who accesses our platform. This commitment is not merely a legal formality — it reflects our belief that trust is the foundation of any long-term relationship between a gaming operator and its players.
This Policy applies to all personal data collected through wso188.cam, our mobile-optimized web application, customer support channels (including live chat and email), and any promotional or marketing communications we send to registered users. It covers data collected from users in all regions where wso188 operates, with specific considerations for our primary market of Indonesia.
We process personal data in compliance with internationally recognized data protection principles, including purpose limitation, data minimization, accuracy, storage limitation, and integrity and confidentiality. We adopt these standards voluntarily as a matter of best practice, regardless of any specific statutory mandate.
The following terms have the meanings set out below throughout this Policy:
wso188 collects only the data that is necessary to deliver our services, comply with legal obligations, and protect the security and integrity of the platform. The categories of data we collect are outlined below.
3.1 — Data You Provide Directly
| Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, email address, date of birth, preferred currency (IDR / USDT) | Account sign-up |
| Contact Data | Phone number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Profile completion or support request |
| KYC Documents | National ID (KTP), passport, driver's license, proof of address, selfie photo | Identity verification step |
| Financial Data | Bank account number (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja), USDT wallet address | Deposit or withdrawal request |
| Support Communications | Live chat transcripts, email correspondence, complaint records | Customer support interaction |
3.2 — Data Collected Automatically
3.3 — Data from Third Parties
We may receive supplementary data from third-party KYC verification providers, fraud-detection services, and payment processors. This data is used solely to verify identity, prevent financial crime, and fulfill our AML obligations. We do not purchase marketing lists or source Personal Data from data brokers.
wso188 uses collected data for the following clearly defined purposes:
wso188 processes your Personal Data on one or more of the following legal grounds, depending on the nature and purpose of the processing activity:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to fulfill our obligations under the Terms & Conditions — e.g., account creation, payment processing, wager settlement. |
| Legal Obligation | Processing required to comply with applicable AML, KYC, and record-keeping laws — e.g., identity verification, transaction monitoring, document retention. |
| Legitimate Interests | Processing necessary for our legitimate business interests where those interests are not overridden by your rights — e.g., fraud detection, platform security, responsible gaming monitoring, and analytics. |
| Consent | Processing based on your freely given agreement — e.g., marketing communications, promotional emails, and optional personalization features. You may withdraw consent at any time. |
Where we rely on legitimate interests as the basis for processing, we conduct a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You may request a summary of any such assessment by contacting our support team.
wso188 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We share data only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose.
6.1 — Service Providers (Data Processors)
We engage trusted third-party service providers to support platform operations. These providers process data solely on our instructions and are bound by strict contractual data-protection obligations. Current categories include:
6.2 — Regulatory & Law Enforcement Disclosure
We may disclose Personal Data to competent authorities, regulators, or law enforcement agencies when required by law, court order, or regulatory instruction — or where disclosure is necessary to prevent, detect, or prosecute financial crime. We will notify affected users of such disclosures where legally permitted to do so.
6.3 — Business Transfers
In the event of a merger, acquisition, asset sale, or restructuring of wso188's business, user data may be transferred to the acquiring entity as part of the transaction. We will provide advance notice via registered email before any such transfer takes place, and affected users will retain the right to request account deletion prior to the transfer becoming effective.
wso188 uses cookies and similar technologies (including local storage, session tokens, and pixel tags) to operate and improve the platform experience. The following table summarizes the types of cookies we deploy and their purposes:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, load balancing — essential for the platform to function. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language preference, display settings, and last-visited game category. | Up to 12 months |
| Analytics | Aggregated usage statistics — page views, session duration, feature engagement — used to improve the platform. No personally identifiable information is included in analytics reports. | Up to 24 months |
| Security & Fraud | Device fingerprinting and behavioral signals used to detect account compromise, bot activity, and multi-accounting. | Up to 12 months |
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair platform functionality and prevent account login. Disabling analytics or functional cookies will not prevent you from accessing any core betting or gaming features.
wso188 retains Personal Data only for as long as is necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law or regulatory obligation.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 2 years post-closure | Dispute resolution, audit trail |
| KYC Documents | Minimum 5 years from account closure | AML compliance & regulatory record-keeping |
| Transaction & Wager Records | Minimum 5 years | Financial audit, AML monitoring |
| Support Communications | 3 years from date of interaction | Quality assurance, dispute evidence |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent audit trail |
| Analytics & Log Data | Up to 24 months, then anonymized | Platform improvement |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be associated with any individual. Anonymized aggregated data may be retained indefinitely for statistical purposes.
wso188 implements a comprehensive set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. Our security infrastructure includes:
As a user of wso188, you have the following rights with respect to your Personal Data. To exercise any of these rights, contact our support team via live chat or at the email address listed in Section 14.
We aim to respond to all data rights requests within 30 days of receipt. Complex requests may require up to 60 days, in which case we will notify you of the extension and the reason for it. Identity verification may be required before a request is fulfilled to prevent unauthorized disclosure.
The wso188 platform is strictly intended for adults aged 21 years or older. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in our KYC process, and any account found to have been registered by a minor will be immediately closed and all associated data deleted, except where retention is required by our AML obligations.
If you believe that a minor has registered an account on the platform using false age information, please contact our support team immediately at [email protected]. We take such reports seriously and will investigate and act without delay.
The wso188 platform integrates with a number of third-party service providers — including game studios, payment gateways, and analytics tools — to deliver a complete gaming experience. While we contractually require all processors to handle data responsibly, we are not responsible for the independent privacy practices of external parties.
In particular, please note the following:
We encourage you to review the privacy policies of any third-party service you interact with in connection with your wso188 account.
wso188 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered users by email to the address associated with their account, and update the "Last Updated" date at the top of this page.
Non-material changes (such as typographical corrections or minor clarifications that do not affect how your data is processed) may be made without direct notification, though the updated Policy will always be available on this page. We recommend reviewing this Policy periodically to stay informed of how wso188 handles your data.
Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with any change, you must stop using the platform and may request account closure and data deletion in accordance with Section 10.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the wso188 Data Protection team through the following channels:
Our support team operates across all Indonesian time zones — WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) — so users from Jakarta to Surabaya, Bali, Makassar, and beyond receive timely, localized assistance regardless of the hour.
Six pillars of our data protection commitment at wso188
All data in transit is secured by TLS 1.3, while stored Personal Data and KYC documents are protected by AES-256 encryption. Your information is unreadable to unauthorized parties at every stage of its lifecycle.
Only authorized wso188 personnel with a demonstrated need can access Personal Data. All internal access is logged, audited, and protected by multi-factor authentication — no exceptions.
wso188 does not sell, rent, or trade your Personal Data to advertisers, data brokers, or any commercial third party. Your data is used exclusively to deliver and improve our services to you.
We collect only the data that is genuinely necessary to deliver our services and meet our legal obligations. We do not gather information speculatively or maintain data beyond its required retention period.
Access, rectification, portability, erasure, restriction, and objection rights are all supported and actioned within 30 days. Contact our 24/7 support team to exercise any right at no cost to you.
In the unlikely event of a confirmed data breach affecting your information, wso188 will notify you within 72 hours of becoming aware — with clear information on what happened, what data was involved, and what steps we are taking.
Our support team is available around the clock to help with data access requests, account queries, and anything else you need. Explore our FAQ or review our full Terms for more detail.
21+ only. Gambling involves financial risk. Please play within your means. Visit our Responsible Gaming page for self-exclusion and deposit limit tools.